Shipping policy

Business Information

Brand Dovzari™
Legal Company Name Shenzhen Yanyu Network Technology Co., Ltd.
Legal Representative He Dandan
Unified Social Credit Code 91440300MAEF52T031
Phone +86 15815559566
Customer Support Email service@dovzari.com
Business Address Room 2F-18, Wansheng Department Store, Wanzhongcheng, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
Customer Support Hours Monday – Friday, 9:00 AM – 6:00 PM

Dovzari™ is owned and operated by Shenzhen Yanyu Network Technology Co., Ltd.

Thoughtful Delivery for Everyday Drinkware

At Dovzari™, we want ordering your favorite drinkware to feel simple from the moment you place your order until the package arrives at your door.

Our products may be fulfilled through our own or partner fulfillment facilities depending on product availability, destination, and logistics arrangements.

This approach allows us to maintain a wider selection of thoughtfully designed cups and drinkware while coordinating inventory and delivery more efficiently.

This Shipping Policy explains how orders are prepared, shipped, tracked, and handled if something unexpected happens during delivery.

1. Order Processing

Once your payment has been successfully confirmed, your order enters our processing process.

Standard Processing Time

Most orders are prepared for shipment within: 2–4 business days

During this period, your order may go through:

Order verification
Product preparation
Quality inspection
Packaging
Shipment handoff

Business days generally exclude weekends and applicable public holidays.

High-Volume Periods

During holidays, major shopping periods, promotional events, or other periods of increased order volume, processing may take up to: 5 business days

We appreciate your understanding during these busier periods.

2. Shipping Fee

Dovzari™ keeps shipping costs straightforward.

Standard Shipping

Flat Shipping Fee: $5.99 per order

The same standard shipping charge applies regardless of the number of eligible products included in the order, unless a different shipping arrangement is clearly displayed at checkout.

Any applicable shipping charge will be shown before you complete your purchase.

3. Estimated Delivery Time

Delivery time begins after your order has been processed and dispatched. Estimated transit times are:

Destination	Estimated Delivery Time
United States	10–15 business days
Canada	11–16 business days
United Kingdom	11–16 business days
Australia	11–16 business days
Other Supported International Destinations	15–20 business days

These delivery windows are estimates rather than guaranteed arrival dates. Actual transit time may be affected by factors such as:

Destination
Carrier operations
Customs clearance
Local delivery conditions
Public holidays
Severe weather
Transportation disruptions
Seasonal shipping volume

Processing time and shipping transit time are separate. For example, an order may require 2–4 business days to process before the estimated delivery period begins.

4. Where Orders Are Shipped From

Dovzari™ works with fulfillment and logistics partners to serve customers in different locations.

Depending on inventory availability and your delivery destination, orders may be dispatched from different fulfillment facilities.

For this reason, customers should not assume that every Dovzari™ order is shipped from a local warehouse.

If an order contains multiple items, products may occasionally arrive in separate packages when they are fulfilled from different facilities.

If this occurs, you will not be charged an additional standard shipping fee simply because the order is divided into multiple shipments.

5. Shipment Confirmation & Tracking

After your order has been dispatched, we will send shipping information to the email address associated with your order.

Where tracking is available, your shipment confirmation will include a tracking number or tracking details.

Tracking Updates

Carrier tracking systems may not update immediately. Please allow approximately: 1–3 business days for the first tracking activity to appear after shipment information has been created.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

6. International Customs, Duties & Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these fees are determined by local customs authorities and are generally separate from the product price and Dovzari™ standard shipping charge.

Unless otherwise stated at checkout, customers are responsible for customs duties, import taxes, or similar government charges required by their destination country.

Dovzari™ does not control local customs decisions or customs processing times. Customs clearance may occasionally cause delivery delays.

7. Shipping Address Accuracy

Please review your delivery information carefully before completing your order. Customers are responsible for providing an accurate and complete shipping address, including where applicable:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Contact information

If you notice an error after placing your order, contact us as soon as possible at: service@dovzari.com

We will make reasonable efforts to help before the order has been processed for shipment. Once a shipment has already been transferred to the carrier, we may not be able to change the delivery address.

8. Order Changes & Cancellations

If you need to request an order cancellation or shipping-address change, contact us within: 12 hours after placing your order

Email: service@dovzari.com

Please include your order number and the change you are requesting.

Because we begin preparing orders promptly, a modification or cancellation cannot be guaranteed once processing or fulfillment has already progressed.

If an order has already shipped, it can no longer be cancelled as an unshipped order. Where applicable, you may instead contact us regarding return eligibility after delivery.

9. Delayed Shipments

Occasional transportation delays can occur even after an order has been dispatched. If your package has exceeded the estimated delivery window or tracking has not updated for an extended period, please contact: service@dovzari.com

Include your:

Order number
Full name
Shipping address
Tracking number, if available

Our customer support team will review the available shipment information and help determine the appropriate next step.

10. Lost Packages

If tracking activity suggests that a shipment may have been lost in transit, please contact us instead of assuming that the shipment cannot be resolved.

We will review the delivery status with the available carrier information. If the package is confirmed as lost in transit, Dovzari™ will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Customers will not be required to bear the cost of replacing an order that is confirmed lost due to a shipping or fulfillment issue for which they are not responsible.

11. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

Around the delivery location
Mailrooms or parcel lockers
Building reception or front desk
Household members
Neighbors who may have accepted the delivery
Any delivery photo or carrier instructions

If the package still cannot be located, contact us at: service@dovzari.com

Please provide your order number and relevant tracking information. A “Delivered” tracking status does not automatically prevent us from reviewing your concern.

12. Damaged Products

We want every Dovzari™ product to arrive in suitable condition. If your item arrives damaged, please contact us within: 72 hours of delivery

Send your request to: service@dovzari.com

Please include:

Your order number
A description of the problem
Clear photos of the damaged product
Photos of the packaging when relevant

After reviewing the issue, we may provide an appropriate replacement, refund, or other solution at no additional cost to you when the damage occurred during fulfillment or transportation.

13. Incorrect or Missing Items

If you receive the wrong product or part of your order is missing, contact us promptly. Please email: service@dovzari.com and include your order number along with photos of the items and package received when appropriate.

If we confirm a fulfillment error, we will provide an appropriate solution without requiring you to pay additional costs caused by our mistake.

14. Returned-to-Sender Packages

A package may occasionally be returned to the sender because of circumstances such as:

An incomplete address
Incorrect delivery information
Failed delivery attempts
An unclaimed package
Carrier restrictions

If tracking indicates that your order is being returned, contact us at service@dovzari.com.

Our team will review the reason for the return and advise you of the available options. Any additional shipping cost will depend on the reason the shipment was returned and whether the issue resulted from incorrect customer-provided delivery information.