We’re Here When You Need Us
Business Information
- Brand Dovzari™
- Legal Company Name Shenzhen Yanyu Network Technology Co., Ltd.
- Legal Representative He Dandan
- Unified Social Credit Code 91440300MAEF52T031
- Phone +86 15815559566
- Customer Support Email service@dovzari.com
- Business Address Room 2F-18, Wansheng Department Store, Wanzhongcheng, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
- Customer Support Hours Monday – Friday, 9:00 AM – 6:00 PM
Get in Touch
Have a question about a Dovzari™ product, your order, shipping, or after-sales service?
Our customer support team is ready to assist you. Whether you are choosing the right drinkware, checking an existing order, or need help after receiving your purchase, feel free to get in touch.
We aim to provide clear and helpful responses during our regular customer service hours.
Contact Our Team
service@dovzari.com
Recommended way to contact us regarding orders, products, returns, refunds, and shipping questions.
Phone
+86 15815559566
For general customer service inquiries during our listed support hours.
Customer Support Hours
Monday – Friday | 9:00 AM – 6:00 PM
Messages received outside our regular support hours will be reviewed during the next available business period.
Contacting Us About an Order
If your question relates to an order you have already placed, please include your:
- Order number
- Full name used for the order
- Email address used at checkout
- Brief description of your question or issue
- Photos or videos when relevant to a damaged, defective, or incorrect item
Providing these details helps our team locate your order and assist you more efficiently.
Product Questions
Need more information before making a purchase?
You can contact us with questions about Dovzari™ drinkware, including product dimensions, materials, capacity, care instructions, or other product details.
We’ll be happy to help you better understand the item before you order.
Returns, Refunds & Delivery Support
For questions related to:
- Shipping or tracking
- Delayed or missing packages
- Damaged or defective products
- Incorrect items
- Returns or refunds
please contact us at service@dovzari.com.
When applicable, include your order number and supporting photos so our team can review the situation properly.
Important Note: Please do not send a return to our business registration address unless our customer support team has specifically instructed you to do so. Approved returns will be provided with the appropriate return instructions and return destination.
Stay Connected With Dovzari™
Every Dovzari™ product is created around the small drinking moments that are part of everyday home life.
If there is something we can help you with, reach out anytime.
Email: service@dovzari.com
Phone: +86 15815559566
Customer Support: Monday – Friday, 9:00 AM – 6:00 PM