FAQ

01. Who operates Dovzari™?

Dovzari™ is owned and operated by Shenzhen Yanyu Network Technology Co., Ltd. The company is responsible for operating the Dovzari™ website, customer service, product sales, and related ecommerce services.

02. What kind of products does Dovzari™ offer?

Dovzari™ focuses on thoughtfully designed cups and household drinkware. Our collection may include products such as:

• Coffee mugs
• Tea cups
• Everyday drinking cups
• Glass-inspired drinkware
• Sculptural mugs
• Double-wall cups
• Handle-focused designs
• Specialty home drinkware

Our goal is to combine practical everyday use with distinctive shapes, materials, proportions, and visual details.

03. What makes Dovzari™ drinkware different?

We believe a cup can be both useful and visually distinctive. Rather than relying only on standard shapes, Dovzari™ explores details such as unusual handle structures, sculptural silhouettes, balanced proportions, modern surface finishes, comfortable drinking rims, stable bases, and thoughtful color combinations.

Each design is intended to feel natural in everyday use while still having its own recognizable character.

04. Will my cup look exactly like the product photos?

We make reasonable efforts to present each product accurately. However, slight differences may occur because of screen settings, photography lighting, manufacturing tolerances, material characteristics, glaze or surface finish, and production batches.

Small differences in shade, texture, finish, or dimensions do not automatically mean that a product is defective.

05. Are minor surface differences considered defects?

Not necessarily. Depending on the material and manufacturing method, small variations in texture, tone, glaze, finish, or surface detail may naturally occur.

A product would generally be reviewed as defective when there is a functional or material problem rather than a minor cosmetic variation that is normal for the product type. If you are unsure about the condition of your item, email service@dovzari.com with your order number and clear photographs.

06. Where can I find product size, material, and capacity information?

Important product specifications are provided on the relevant product page whenever available, including dimensions, capacity, materials, product structure, care information, and included components.

Because Dovzari™ products can vary significantly in shape and size, please review the specifications for the individual product before ordering.

07. What currency does Dovzari™ use?

Unless otherwise displayed at checkout, orders are processed in: United States Dollars (USD)

If your payment account uses another currency, your bank or payment provider may perform a currency conversion and may apply its own fees.

08. Which payment methods are available?

Available payment methods will be displayed during checkout. Dovzari™ may accept PayPal, eligible credit cards, eligible debit cards, and other payment methods made available through our checkout.

Depending on PayPal availability, customers may also be able to complete payment using an eligible card through PayPal guest checkout.

09. Does Dovzari™ store my complete card information?

Dovzari™ does not directly store your complete credit or debit card details on our own servers after the transaction is processed. Payment information is handled through the secure payment providers available during checkout.

10. Can I change or cancel my order?

If you need to request a cancellation or correct your shipping information, contact us as soon as possible. We recommend contacting service@dovzari.com within 12 hours after placing your order.

We will make reasonable efforts to help before fulfillment progresses, but an order change or cancellation cannot be guaranteed once processing has begun. If the order has already shipped, it can no longer be cancelled as an unshipped order.

11. How long does Dovzari™ take to process an order?

Orders are normally prepared within: 2–4 business days after payment confirmation

Processing may include order verification, product preparation, quality checks, packaging, and shipment preparation. During holidays, promotions, or other high-volume periods, processing may take up to 5 business days.

12. How much does shipping cost?

Dovzari™ uses a straightforward standard shipping fee: Flat Shipping Fee: $5.99 per order

The applicable shipping charge will be shown before your purchase is completed.

13. How long does delivery normally take?

Estimated delivery time after dispatch is generally:

These are estimated carrier transit times rather than guaranteed delivery dates. The 2–4 business day order processing period is separate from shipping transit time.

14. Where does my order ship from?

Dovzari™ may use our own facilities or approved fulfillment partners depending on product availability, inventory location, delivery destination, and logistics requirements. As a result, the shipping origin may differ from our registered business address. We do not represent every order as being dispatched from a local warehouse.

15. Will I receive tracking information?

Yes, where tracking is available. After your order has been dispatched, shipping or tracking details will normally be sent to the email address provided during checkout. Please allow approximately 1–3 business days for the first carrier tracking update to appear after tracking information has been created.

16. What should I do if tracking stops updating?

If tracking has not changed for an extended period, contact service@dovzari.com. Please include your order number, customer name, tracking number, and a description of the issue. We will review the available shipping information and determine the appropriate next step.

17. What if tracking shows “Delivered,” but I cannot find my package?

First check around your delivery location, mailbox or parcel locker, building reception, household members, neighbors, and any carrier delivery photo or instructions. If you still cannot locate the parcel, contact service@dovzari.com. A carrier status marked “Delivered” does not automatically prevent us from reviewing your concern.

18. What is Dovzari™’s return period?

Eligible products may be returned within: 30 calendar days after delivery

The item must meet the conditions described in our Return & Refund Policy. For a standard preference-based return, the product should generally be unused, clean, complete, and returned with its original packaging.

19. How do I request a return?

Contact service@dovzari.com before sending any product back. Please provide your order number, product you wish to return, reason for the request, and photos or videos where relevant. Our team will review the request and provide return instructions if approved. Products should not be mailed back without prior return authorization.

20. Where should I send a return?

Please do not automatically send returns to our registered business address. Our registered business address and the appropriate return warehouse may be different. Once your return request has been approved, our customer support team will provide the correct return destination and shipping instructions.

21. Who pays for return shipping?

Responsibility depends on why the product is being returned. For a preference-based return, such as changing your mind or deciding you no longer want the product, the customer is generally responsible for return shipping costs.

If the product is confirmed to be damaged, defective, incorrect, missing important components, or materially different from its description, Dovzari™ will provide an appropriate resolution without requiring you to pay additional costs caused by our confirmed error.

22. What should I do if my cup arrives damaged, defective, or incorrect?

Contact us promptly at service@dovzari.com. Include your order number, a description of the problem, clear photos or videos, and packaging photos where relevant. Once the issue has been reviewed and confirmed, the solution may include replacement, reshipment, refund, or approved return depending on the circumstances.

23. Can I return a cup after using it?

For hygiene reasons, drinkware that has been used for beverages, washed, altered, or damaged after delivery generally may not qualify for a preference-based return. This restriction does not remove your rights if the product arrived defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable consumer law.

24. How long does a refund take?

Once an authorized return has arrived at the designated return facility and has been inspected, an approved refund is generally initiated within: 5–10 business days

Refunds are normally issued to the original payment method. Your bank, credit card issuer, PayPal, or other payment provider may require additional time before the refund appears in your account. If more than 15 business days have passed after we confirmed your refund was approved, contact service@dovzari.com.

25. Can I exchange a product?

If you would like another design, size, or variation, contact our customer service team. For many preference-based exchanges, the simplest process is to request a return for the original eligible product, complete the approved return, and place a new order for the product you prefer. If your original item arrived damaged, defective, or incorrect, please contact us before placing another order.

26. How can I contact Dovzari™?

Our customer support team can assist with product questions, orders, payments, delivery, returns, refunds, and other store-related concerns.

Email: service@dovzari.com
Phone: +86 15815559566
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

When contacting us regarding an existing order, please include your order number whenever possible.

Dovzari™

Brand Name: Dovzari™
Legal Company Name: Shenzhen Yanyu Network Technology Co., Ltd.
Legal Representative: He Dandan
Unified Social Credit Code: 91440300MAEF52T031
Business Address: Room 2F-18, Wansheng Department Store, Wanzhongcheng, Xinniu Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
Customer Support Email: service@dovzari.com
Customer Support Phone: +86 15815559566
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM